The Sleep Aid factory can be reached by phone Monday through Friday 8am-5pm
PST or by e-mail 7 days a week. Please direct all sales questions
to our retailers.
It is the customer's responsibility to thoroughly inspect the memory foam for any freight damage or manufacturer's defects and report to us within 3 days. Memory Foam damaged in shipping will be exchanged for another new item at no cost to the customer. Customer has 90 days from the time the item is received to return for a full refund of the purchase price less the original delivery and return shipping costs*. Returned memory foam items must be received in "like new" condition in the original packaging and materials. Memory Foam items not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Customer must call 877-265-1683 to obtain a Return Authorization.
Cancellation: Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee. Customers who cancel their order prior to shipment will be assessed a 6% fee to cover credit card processing fees.
*All returned toppers are subject to a $50 fee to cover shipping and handling costs. For mattresses, the fee is $200. Returning a foundation comes with a fee of $100.00.