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Dream Topper and Dream Mattress Limited Warranty
(5-10-20 Years)

SleepAid warrants that your Mattress or Topper will be free from defects in material and workmanship as described in this Limited Warranty.

Length of Warranty

BodySoft 4# Toppers - This warranty begins on the day you purchase your BodySoft Topper. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. The length of the warranty is dependent on what you purchased. This 5-year warranty is divided into two parts. One being prorated and one part non-prorated. The first three years are non-prorated. The last 2 years are prorated, at a rate of 40% per year. So that by the beginning of the third year you'll have an 80% replacement value.

Dream 5# Toppers - This warranty begins on the day you purchase your Dream Topper. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. The length of the warranty is dependent on what you purchased. This 10-year warranty is divided into two parts. One being prorated and one part non-prorated. The first five years are non-prorated. The last 5 years are prorated, at a rate of 10% per year. So that by the beginning of the sixth year you'll have an 50% replacement value.

Mattress - This warranty begins on the day you purchase your Mattress. If your sleep set is repaired or replaced, this limited warranty will not be renewed or extended. The length of the warranty is dependant on what you purchased. This 10 year warranty is divided into two parts. One being prorated and one part non-prorated. The first 10 years are non-prorated. The last 10 years are prorated, at a rate of 10% per year. So that by the beginning of the eleventh year you'll have a 90% replacement value.

This Warranty Covers:

Only the following items during normal wear:

Therapeutic Mattress or Overlay:

*Compression of foam in base portion, greater than 1”

*Body indentations of 1" or greater on both sides.

*Excessively lumpy feel.

*Sagging, but only when a mattress has been continuously supported by a matching foundation (or equivalent) with an appropriate frame and center support having at least 5 legs or 5 cross slats for all sets.

Therapeutic Foundation:

*Splitting of the wood frame, due to poor securing.

*Squeaks, rattles or noises, while in a stationary position.

*Unstappling of material from substrate

*Bent, loose or defective beams and/or center support rail.

*Loose or broken foundation wire. *Compression of foam modules.

*Sagging, but only when continuously supported with an appropriate frame with a rigid center support having at least 5 legs or 5 cross slats for queen and king sets.

This Warranty Does Not Cover:

*Therapeutic Mattress Fabric, 100% Cotton Terry Cloth and or Sherpa (including stains, soiling or burns).

*Foundation border wires (which run along the perimeter of the foundation) bent due to moving or bending the foundation.

*Structural damage due to using an improper bed frame. This warranty applies to queen and king size mattress or foundation ONLY if used on an appropriate frame with a rigid center support having at least 5 legs or 5 cross slats.

*Therapeutic Mattress or Mattress Overlay bedding sold "as is", and floor models.

*Bed height.

*Comfort preference.

*Body indentations of 1" or greater on only one side. *Body indentations less than 1" on both sides. * Therapeutic Mattress damage due to an inappropriate foundation. A mattress is designed for full performance when used in conjunction with a matching foundation as a part of a total sleep set.

*Sheet fit. *Replacement of another piece in the sleep set, unless such other piece is also defective. *Mattress or foundation damage due to abuse.

*Transportation cost.

If A Warranty Problem Occurs...

In the unlikely event that a defect that is covered in this warranty occurs with your new Therapeutic Mattress or foundation, contact the retailer where you made your purchase. If you cannot reach this store, or if you have moved, for further instructions write directly to the address printed on the law label of your new sleep set. If a defect that is covered occurs during the no-charge period, we will repair or replace (at our option) the defective Therapeutic Mattress, Overlay and/or defective foundation within a reasonable period of time. If a problem occurs after the no-charge period, but prior to the end of the warranty period, The Company will repair or replace (again, at our option) the defective product with a charge to you as determined from the warranty schedule.

In order for this limited warranty to be valid: you must provide a copy of the original store receipt or other proof of date, place of purchase and purchase price, and you must provide the law label from the defective product. You must be the original consumer purchaser from one of our authorized dealers in the United States, Puerto Rico or Canada. Also the Warranty activation /registration card must have been completed, and then received by us within 21 days of your purchase, to activate the warranty.

If at the time of product service, identical materials are not available, The Company reserves the rights to substitute material of equal or higher value, or, at our option, provide a refund. Transportation costs for the product to and from the store or the factory, as applicable, must be paid by you.

The Company reserves the right to refuse service and invalidate this warranty when, upon inspection, the Therapeutic Mattress or Overlay or set is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials. Please refer to the "Do's & Don'ts of Bedding Care" section for proper sleep set care.

Exclusive Remedy / Other Limitations

ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS LIMITED WARRANTY WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS WARRANTY SHALL BE THE CONSUMER'S SOLE AND EXCULSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE WARRANTY PERIOD. CONFOURM THERAPEUTIC PRODUCTS COMPANY SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY. The Company does not warrant that this product is suitable for any person's medical condition. The Company makes no warranty beyond what is contained in this writing.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. The Company does not authorize any person to create for it any other obligation or liability in connection with this warranty.

Do's & Don'ts Of Bedding Care

DO give your new sleep set time to "air" upon removal from its plastic packaging. Dispose of all plastic packaging as soon as possible.

DO carry your mattress from place to place in its disassembled subcomponents. It's easier to handle and less likely to damage the mattress. Then reassemble for use once you have reached the final destination.

DO keep your bedding clean. We suggest using a mattress pad, especially if children use the bed. IMPORTANT NOTE: If you are prone to night sweats or you perspire abnormally while sleeping, it is recommended that you use a minimum of one mattress pad that has a moisture barrier to protect the memory foam portion of the foam from getting any perspiration in it at all. If you need a cover with the moisture barrier, contact the retailer or us, we have the BEST. Perspiration is one of the most damaging things for memory foam! If your Mattress becomes exposed to perspiration repeatedly this will void the warranty. Even though it is designed to reduce night sweats from the unique air channeling please use good judgment to ensure the longevity of the Mattress.

DO replace the foundation when purchasing a new mattress. Old foundations may not provide adequate support. If your new mattress is sagging with an old foundation, it may appear that your new mattress is sagging when it is really the foundation, which supports the entire mattress.

DO use an appropriate frame. Using a support frame will validate your warranty. A frame with center support for queen and king size sets is the appropriate frame.

DON'T PLACE NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME- OR FIREPROOF AND CAN IGNITE AND/OR BURN IF EXPOSED TO OPEN FLAME OR FIRE. WHEN IGNITED, SOME BEDDING MATERIALS CAN BURN RAPIDLY AND EMIT SMOKE AND HAZARDOUS GASES.

DON'T smoke in bed. This mattress is manufactured as required by federal law to resist, but not necessarily eliminate, ignition by smoldering cigarettes.

DON'T carry mattress using just the terry cloth cover as support. This may rip the cover.

DON'T allow anyone jump, stand or bounce on your mattress. It is not constructed for this kind of weight concentration.

DON'T let your mattress get wet. * Protect it from water or other liquids

DON'T use dry cleaning fluid or any type on your mattress. These chemicals will damage some of the construction materials.

DON'T attempt remove the law tag or identification labels at the end of your mattress. This serves as a means of identification to establish your warranty rights.

*Avoid getting mattress wet. If need be it can be cleaned, by using water and mild detergent (soap). Must be rinsed well enough to get the soap out completely. Squeeze excess moisture out by rolling and compressing material. Preferred drying method is on a well-ventilated surface in a non-humid (dry) environment. E.g. Surface of trampoline would work very well for drying. Do NOT let mattress sit in direct sunlight for more then 24 hours outside. Anymore then two days in the direct sunlight will void this warranty.

Our Policies

It is the customer's responsibility to thoroughly inspect the memory foam for any freight damage or manufacturer's defects and report to us within 3 days. Memory Foam damaged in shipping will be exchanged for another new item at no cost to the customer.  Customer has 90 days from the time the item is received to return for a full refund of the purchase price less the original delivery and return shipping costs*. It is strongly suggested that photos be taken of any item returned to us from all angles of the item top and bottom before shipping back to us to release yourself of liability should damage occur in shipping. Returned memory foam items must be received in "like new" condition in the original packaging and materials. Memory Foam items not in the original box cannot be returned. All returns must be accompanied by a Return Authorization Code or they will be refused by our receiving department. Customer must call 877-265-1683 to obtain a Return Authorization.

Cancellation: Customers that cancel or refuse delivery of shipped merchandise will be charged for all shipping costs and assessed a 10% restocking fee.  Customers who cancel their order prior to shipment will be assessed a 6% fee to cover credit card processing fees.

*All returned toppers are subject to a $50 fee to cover shipping and handling costs. For mattresses, the fee is $200. Returning a foundation comes with a fee of $100.00.

 
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